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1. Introduction

Limnaio Guesthouse (“we”, “our business”), based in Chrisochorafa, Lake Kerkini, Serres, respects your privacy and is committed to protecting your personal data in accordance with the General Data Protection Regulation (GDPR) and Greek law. This Privacy Policy explains what data we collect, why we collect it, how we use it, and what rights you have regarding it.

2. Who is the data controller

The data controller for your personal data is Limnaio Guesthouse.

  • Address: Chrysochorafa, Lake Kerkini, Serres, Greece
  • Email: info@limneokerkini.gr
  • Phone: +30 23250 515 81, +30 693 611 6066

3. What data we collect

Depending on how you interact with us, we may collect:

  • Contact details: name, email, phone number — when you fill out our contact form or reach out to us by phone/email.
  • Booking details: stay dates, number of guests, payment details — when you make a booking through our online booking system (BookOnCloud) or directly with us.
  • Technical data: IP address, browser type, pages visited — via cookies and similar technologies (see our separate Cookie Policy for details).

4. Why we collect your data

  • To process and confirm your bookings
  • To respond to inquiries and contact requests
  • To improve your experience on our website
  • To comply with legal/tax obligations (e.g. invoicing, tourist accommodation reporting)

5. Who we share your data with

We do not sell or rent your personal data to third parties. We may share data with:

  • BookOnCloud — our booking management system, to process your reservation
  • Service providers who help us run our website (e.g. hosting, traffic analytics)
  • Competent authorities, when required by law

6. Retention period

We retain your personal data only for as long as necessary for the purposes described above, or as required by tax/accounting law (typically up to 5 years for financial records).

7. Your rights

Under the GDPR, you have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Erase your data (“right to be forgotten”)
  • Restrict or object to processing
  • Data portability

To exercise any of these rights, contact us at info@limneokerkini.gr.

8. Data security

We take reasonable technical and organizational measures to protect your personal data from unauthorized access, loss, or misuse.

9. Changes to this policy

We may update this Privacy Policy from time to time. The last-updated date is shown at the top of this page.

10. Contact

For any questions about this Privacy Policy, please contact us:

  • Email: info@limneokerkini.gr
  • Phone: +30 23250 515 81, +30 693 611 6066
  • Address: Chrysochorafa, Lake Kerkini, Serres
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